‘Online Monitoring’: Unilever Seeks to Capitalise On Vaseline’s TikTok Moment.
First identified more than 150 years ago on a Pennsylvania oilfield, the humble pot of Vaseline could hardly be considered an clear candidate for online content feeds.
However, its rise as a viral TikTok topic has thrust it into the lead of an advertising revolution, where major corporations are investing heavily in content creators and putting fewer resources into marketing items in legacy broadcasters.
The Path from Petroleum to Platforms
The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers rubbing their skin with a residue from oil extraction. Now, a flood of content from users have recorded its extensive utilization in “everyday tips”.
Promoted as a remedy for cleaning shoes or prolonging the scent of perfume, along with a cure for creaky hinges. Users have even applied it to prevent the annoyance of snack dust adhering to hands.
Leveraging the Buzz
Spotting its digital renaissance, marketers at Unilever amplified the hacks by tasking their in-house experts with verification and providing creators with the outcome data.
Suggestions that it lessened the sensation of spicy food on lips were validated. Similarly supported were ideas it could prolong perfume and restore leather handbags. Proposals that it might whiten teeth or make eyelashes longer were debunked.
A Plan Built on ‘Social Listening’
Print ads and broadcast spots would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has persuaded leaders to dramatically increase investment in content creators.
This observation of social channels to inform business strategy has been termed “social listening”. Fernando Fernández, recently appointed, has stated the intention is to spend 50% of its massive marketing spend on social media content.
Adapting to New Consumer Habits
Selina Sykes, who is heading the digital initiative, said the company was simply adapting to new ways of reaching consumers. She said engaging on social media “without killing the party” was crucial.
“How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, since the era of community gossip and sharing usage tips.
“We are witnessing a departure from a one-to-many model, where we would just transmit messages … Today, it's numerous dialogues, various groups. The evolution of platform algorithms means that these communities feel niche, yet they are vast.
“Ensuring your product is discussed by other people, mentioned by individuals, this builds credibility and connection. Influencers are vital for this. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
This plan mirrors dramatic transformations taking place in media consumption, with younger consumers allocating more attention to apps like TikTok and Instagram than television, magazines or radio.
The transition is visible in drops in traditional media advertising. Within the United Kingdom, commercial funding for leading TV channels have dropped substantially in actual value since the end of the last decade.
The Creator Economy Boom
Additionally, it points to a media convergence as corporations essentially turn into content studios, collaborating with a multitude of digital creators to enhance their items.
Leon Harlow said: “Naturally, an exodus of attention out of certain traditional media outlets and they’re spending a lot more time on digital video and image apps than they are watching live TV or reading print.
“Many companies report to us people trust recommendations from the personalities they subscribe to more than they trust ads. It's an ongoing shift.”
He noted companies can reduce costs by investing in creators over expensive broadcast campaigns, which also allows them to tweak their content more easily to see what works.
Such methods are increasing. Marketing investment on the creator economy is growing fourfold quicker than the media industry overall. Across the United States, it has over doubled since 2021 and is projected to reach multi-billion dollar sums in 2025.
Traditional Media's Continued Place
Despite the huge changes, experts said they believed television commercials still played a key part to play, as networks still held the capability to drive countrywide discourse.
The executive noted: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Our relevance has faded.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”